1. Introduction
WashBase ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Business Information
When you register for WashBase, we collect information about your business including:
- Business name and entity information
- Location details and addresses
- Contact information (email, phone number)
- User account credentials
2.2 Transaction Data
We collect data related to your business operations including:
- Wash transactions (date, time, product, amount)
- Customer information (names, vehicle details, loyalty data)
- Product and pricing information
- Revenue and performance metrics
2.3 Usage Information
We automatically collect information about how you use our service including:
- Login times and frequency
- Features accessed and actions taken
- Device information and IP addresses
- Browser type and operating system
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Process and record transactions
- Generate reports and analytics
- Communicate with you about your account
- Improve and optimize our service
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Within your organization: With other authorised users in your business or franchise network
- Service providers: With third-party vendors who help us operate our service (e.g., hosting, analytics)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our service and comply with legal obligations. Transaction data is typically retained for:
- Active accounts: Throughout the duration of your subscription
- Closed accounts: Up to 7 years for tax and compliance purposes
- Customer data: As long as permitted by applicable law
7. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise these rights, please contact us at support@washbase.co.za
8. Children's Privacy
WashBase is a business service not intended for children under 13. We do not knowingly collect information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. The "Last updated" date at the top indicates when changes were made.
11. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
- Email: support@washbase.co.za